Rather, having an efficient and effective support process is the next best thing. Customers expect their problems to be resolved as soon as possible; after all, 90 percent of customers consider a “instant” answer is “essential” or “extremely important” when they have a customer support question.
Help desk software significantly shortens the time it takes a support person to handle a customer issue. It consolidates tickets from several platforms into a single, simple-to-use software. Agents will have an organized system for offering above-and-beyond client support, rather than combing through endless emails, voicemails, messages, texts, and posts.
Some help desk software is more suited to some businesses than others. This is due to the fact that firms’ service requirements would fluctuate depending on the items or services they provide. If you’re a SaaS company, for example, you’ll need a help desk with a ticketing system and support for a variety of app connections.
Top 12 Best SaaS Help Desk Software in 2021
In this article u can find out the Top 12 Best SaaS Help Desk Software in 2021 list are below;-
Freshdesk, which is used by huge companies like HP and Panasonic, should be added to the list as one of the premier help desk platforms on the market today. Freshdesk’s distinct gamification component, the Freshdesk Arcade, distinguishes the Freshdesk platform from its competitors. It shows leaderboards and badges to the best support performers.
HubSpot’s Service Hub is a customer assistance software that is aimed to create a frictionless customer experience. One of the key features is the Conversations Inbox, which consolidates all client communication channels CRM software, email, live chat, forms, Facebook messaging, and others into a single global inbox.
Contact and company data stored in the HubSpot CRM will automatically enrich each interaction, providing relevant information about the customer’s history with your firm to your support team. You may use Care Hub for free to set up your customer service team with live chat, ticketing, team email, phone, and other features. Then, when your business grows and you transition from reactive to proactive customer involvement, you may upgrade to one of the paid levels and scale your activity.
JitBit is a robust help desk automation technology with an exceptional email-first approach to customer care that is trusted by thousands of businesses. While email is their primary focus, they also provide other types of SaaS support, including a knowledge base, live chat, integrations, and chatbots. Their tool is hosted in the cloud and is simple to set up. It’s also reasonably priced and compatible with all of the common connections you’ll require, such as Dropbox, Slack, and Dropbox.
Comm100 is a help desk software that offers tools for customer support and communication, as well as ticketing, live chat, and emailing. It also allows you to provide help to your consumer base via Twitter, SMS messaging, a post, and so on. You’ll be notified as soon as you receive messages from your clients, allowing you to solve all issues in a timely manner. Another advantage is that you can manage all of your discussions across many platforms from a single dashboard.
Acquire is a customer engagement platform that incorporates help desk software that is trusted by hundreds of businesses worldwide. Their unique selling feature is their “Unified Customer View,” which allows you to visualize and engage with your customers in a single dashboard regardless of where they are in the customer journey. To avoid the disconnected character of typical help desks, all contact takes happen in a single location.
The key selling features of HelpDesk are its ease of use and scalability, with three tiered solutions for larger enterprises. The platform’s broad offerings are what distinguishes HelpDesk. HelpDesk’s automation and integration solutions can help your staff be more efficient while also allowing you to leverage some of the other products in your tech stack.
7. ZenDesk Support
ZenDesk Support used to be a stand-alone product for help desk capabilities. However, ZenDesk Suite, which combines ZenDesk Support, Guide, Talk, and Chat into a single platform, is now accessible. As a result, what distinguishes Zendesk Support is its ability to work in tandem with these complimentary solutions. Though the user interface may not receive high marks, the technology underpinning the platform makes it worthwhile to use.
HappyFox is one of the best help desk software alternatives available, having won PC Magazine’s “Best help desk Software” award for the previous four years. It is comprehensive and simple to use. What distinguishes HappyFox is the ability to reply to consumers via virtually any customer care channel while controlling the process from a single centralized location. It interacts with major technologies used by members of various customer-facing departments, such as Salesforce, Slack, Jira, and Magento.
HelpCenter is geared toward Shopify retailers and hence fits in seamlessly with the platform’s environment. It’s one of the highest-rated applications in the customer service sector, with over 55,000 stores already taking use of what it has to offer. HelpCenter’s HelpDesk ticketing system can concentrate all client enquiries, eliminating the need to switch between channels. You’ll be able to see any conversations from your customers, whether they contact you via email, Facebook Messenger, or live chat, in a single spot.
HelpCenter includes a FAQ builder, live chat, and product description tabs in addition to the help desk for a better overall buying experience. The software is simple to use and requires no prior experience to get up and running quickly.
10. SolarWinds Service Desk
SolarWinds Service Desk (formerly known as Samanage) is widely regarded as one of the best IT help desk platforms on the market. Even though you may have heard about their major data breach in 2020, I wanted to include them on the list. What distinguishes SolarWinds Service Desk is how well it assists IT teams. Aside from assisting IT teams in providing better service to clients (both internal and external to a business), it can also function as a central repository for team expertise and other valuable assets.